- XORDDoS, Kaiji Botnet Malware Variants Target Exposed Docker Servers
- New Android Spyware ActionSpy Revealed via Phishing Attacks from Earth Empusa
- Patch Tuesday: Fixes for LNK, SMB, and SharePoint Bugs
- Machine Learning Security Evasion Competition 2020 Invites Researchers to Defend and Attack
- Solving Uninitialized Stack Memory on Windows
- Azure Sphere Security Research Challenge Now Open
- The Safety Boat: Kubernetes and Rust
- Congratulating Our Top 2020 Q1 Security Researchers!
Support Request
Live Chat
Help Desk Hours
Standard Support
Hours (Eastern)
8am to 5pm
Monday through Friday
After-Hours Support – Must be approved by a manager
5pm through 8am
Monday through Friday
5pm Friday through 8am Monday
& All Observed Holidays*
How to reach the Helpdesk
Urgent: 248-344-0300
Standard: help@teamtrinet.com
What to tell us
– Short description (email subject line)
– Details about the request/problem
– When do you need a solution
– Do not copy others at the Helpdesk or within your own organization.
What happens next
If we have enough information, a technician will be scheduled to work on your request. You will be notified of the date/time that a technician will contact you. Important: Failing to provide enough information will delay your ticket.
*Observed Holidays: New Year’s Eve, New Year’s Day, March 17th, Independence Day, Memorial Day, Easter, Thanksgiving Day, the Friday after Thanksgiving, Labor Day, Christmas Eve, Christmas Day