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Help Desk Hours
Standard Support
Hours (Eastern)
8am to 5pm
Monday through Friday
After-Hours Support – Must be approved by a manager
5pm through 8am
Monday through Friday
5pm Friday through 8am Monday
& All Observed Holidays*
How to reach the Helpdesk
Urgent: 248-344-0300
Standard: [email protected]
What to tell us
– Short description (email subject line)
– Details about the request/problem
– When do you need a solution
– Do not copy others at the Helpdesk or within your own organization.
What happens next
If we have enough information, a technician will be scheduled to work on your request. You will be notified of the date/time that a technician will contact you. Important: Failing to provide enough information will delay your ticket.
*Observed Holidays: New Year’s Eve, New Year’s Day, March 17th, Independence Day, Memorial Day, Easter, Thanksgiving Day, the Friday after Thanksgiving, Labor Day, Christmas Eve, Christmas Day
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